Automated Reminders and Confirmations

FAQ

How does AddAppointments integrate with my current scheduling software?

AddAppointments sends an iCalendar attachment to both you and your clients with the appointment confirmation email. This attachment can be opened by Outlook and many other popular calendar programs.
In addition the web interface allows you and your clients to check the appointments anywhere, anytime. Increasing your availability to your clients without more interuptions to your busy schedule.

Industries served?

AddAppointments is able to be tailored to any industry or business that depends upon making appointments with customers. Some examples include:

HealthCare
  • Primary Care
  • Specialty Services
  • Alternative Medicine
  • Dental
  • Municipal Health Departments
Professional Services
  • Accountants
  • Financial Advisors
  • Insurance
  • Massage Therapy
  • Photographer
  • Law Offices
Education
  • University Professor Office hours
  • Advising Office
  • Administrator's Office
  • Counselors


What advantages does AddAppointments bring to my business?

Where do we start?
Giving your clients the availability of a 24 hour a day secretary you can meet their needs more easily and for less money than your competitors.
Providing automated text message and email reminders that help you and your customers remember and keep appointments.
Allowing your office manager to manage your office rather than spending the bulk of the day taking and making calls about appointments.

Will client relationship suffer with the change?

AddAppointments gives you the ability to offer another way for clients to interact with you via the web. You will still be able to serve clients as they call you to schedule appointments. Online scheduling will allow you to provide text message and email reminders for upcoming appointments. AddAppointments can notify customers to call in case the open appointments do not meet their schedule or if they have a special need.

Can I screen my customers?

First time clients can be referred to call the office if preferred. Customer questionnaires can be available for customers to download and complete for first time appointments.

How does AddAppointments help with no-shows?

Customer reminders via email or text message are sent automatically. Reminders to front-desk staff ensure all appointments will receive phone call reminders if preferred.

How does AddAppointments help cut costs?

AddAppointments essentially frees-up front desk staff by reducing time spent making appointments and reminding customers about appointments. Self-employed service providers are able to focus on completing customers' needs rather than getting side-tracked with scheduling appointments.

What hardware or software is required to use AddAppointments?

Any computer with an internet connection can access AddAppointments via the web. Popular mobile platforms (iPhone, Android, etc.) also can also access AddAppointments via the web.

Do I need an existing Website to use AddAppointments?

A website is not required to use AddAppointments.
Custom branding within the AddAppointments website for your business gives you a web presence without investing in a full website.
For customers with existing websites, AddAppointments is able to integrate the page into your branded website.
AddAppointments also has experienced professional web designers that can help you build a site that fits your business from the ground up.

What prevents somebody from making fictitious appointments?

AddAppointments allows customers to make appointments only after they create a simple account. The customer's email address is their username and you can see who is making appointments. This increased visibility allows you to more easily screen your appointments.
The simple account also allows AddAppointments to send automated reminders to customers so they don't forget to keep their appointment.

Can I customize time frames that appointments can be scheduled?

You control your schedule in a variety of ways:
  • You determine your business hours and tailor each day of the week.
  • You set the maximum and minimum number of days in advance you will allow people to schedule.
  • Best of all, your office login allows you to override the restrictions you choose to place on your schedule.